ARLENE MITCHELL NEEDS MATTHEW HEIL'S LIGHTENING SPEED REPRIEVE!

WELLS FARGO'S IGNORED
ARLENE MITCHELL
SINCE APRIL 2009

ATTN DEAR READERS LOOKING FOR HELP!!!
LOSS MITIGATION IS A HUGE BLACK HOLE - DO NOT GO THERE

THE ABSOLUTE ONLY PLACE YOU WILL FIND HELP IS:
THE PRESIDENTIAL EXECUTIVE COMMUNICATIONS OFFICE


AN ANGEL FROM HEAVEN, YOU WILL LOVE MATT!!
Matthew Heil: 515-324-2360 (AMAZING, KIND, GOES ABOVE AND BEYOND!)
matthew.heil@wellsfargo.com
OR matt.heil@wellsfargo.com (TRY BOTH)

Cara K. Heiden, Co-President cara.k.heiden@wellsfargo.com
Mike Heid, Co-President mike.heid@wellsfargo.com

EXCELLENT SOURCE OF HELP!!
Sharon Cecil, Executive Manager, sharon.cecil@wellsfargo.com
Executive Manager to President and Vice President
Executive Communications Executive Communications Offices
Wells Fargo Home Mortgage
MAC X2302 - 02J
1 Home Campus
Des Moines, IA 50328-0001
515-324-2416 (Sharon Cecil's direct phone)
515-324-2417 (Sharon Cecil's direct Fax)
sharon.cecil@wellsfargo.com

SHARON/CARA/MARY/RICK/AMANDA

ARLENE MITCHELL IN ARIZONA
WELLS FARGO STOP IGNORING HER
GIVE HER THE "MATTHEW HEIL" AND BE DONE WITH HER!!
623-388-8939

I want to thank you for your Wells Fargo site. I have just e-mailed the 4 people you listed. I will see if I can get a response.

Below is the e-mail I sent to them. This has been an ongoing fight since April

...with them wanting the same things re-sent to them, because "they want their files updated monthly", you name it..... The thing that really has gotten me the angriest is them trying to deny me because my debt ratio is too high, which is because of their loans!!!!! I only have one credit card debt, all the rest is them and they won't come out and admit it. They keep ignoring me.

They set up a seminar in Phoenix that I have an appt to go to on Wednesday. I have a feeling I am going to waste my time. They claim they are going to do modifications right then and there. Well.....why can they do that but not finish mine? I'll learn then.

I just don't know what to do if they still refuse to modify both my loans. It was my understanding that banks are modifying both mortgage loans and home equity lines. I even wrote the federal bankruptcy judge that is pulling in WF to explain their problems to let him know what my situation is.

This is what is going on with me (what I wrote the 4 people.)

I am one of your customers requesting your help with these modifications. I went thru the Hope Foundation to try to get my mortgage and home equity line rolled into one loan with a 3% rate, since every time I called Wells Fargo I was given a different phone number and nobody would give me any form of help. The Hope Foundation faxed the to Wells Fargo. Since April, Wells Fargo had told me they could do this modification. Now, I was just told that they cannot do this and they are only trying to modify my main loan AND the modification department has been denying it due to a high debt ratio (because of the home equity line thru Wells Fargo which was never fully used!)

There is a balloon payment on the home equity in 2 years. That was the reason for the modification request and because my husband has not had a raise in four years while our bills keep rising, so we have not had enough to cover all bills. The Hope Foundation told me that Banks are combining mortgages and home equity lines into one mortgage to help the struggling homeowners.

Why is Wells Fargo not????? I have had customer service reps get quite rude with me (ex: why do you need a modification? You have $92. left over at the end of the month after bills! If people would look at the financial statement, that means I have no money to pay toward any principle on the home equity line and nothing for emergencies). I am requesting help with this. My payments have never been late and my husband and I both have high FICO scores, besides being a customer of yours for 8 years with our banking. I do have an appt. Wednesday in Phoenix to meet with a rep. but have a feeling we are going to run into all the same problems that I've had from the beginning. I am requesting a response.

Arlene Mitchell
623-388-8939
ammitchell9970@yahoo.com

Again, thank you for listening to me.

RESPONSE FROM KELLY L. HANSEN

Hi Arlene,

I want to thank you SO MUCH for taking the time to write and share what is going on with you in your life, in your heart, so we can start praying NOW!!! for an awesome outcome.

PROMISE ME you will also immediately send your heartfelt e-mail to Matt Heil. I've given you his contact information in the next paragraph, and also above. You will also see in an e-mail I'm going to send you after I post this in our blog (you are experiencing EXACTLY THE SAME ISSUES EVERYONE ELSE WHO WRITES IS EXPERIENCING AND YOUR LETTER IS GOING TO GIVE THEM HOPE) a great deal of contact names who will be receiving YOUR DETAILED INFORMATION, and their goals are to MAKE THINGS HAPPEN.

Matthew Heil, Cara, Mary and Sharon are wonderful, but Matt, lately, has been the one to make thing happen VERY VERY FAST. So, it sure can't hurt to go ahead and contact him as well, follow up with a call to each one of these people (even if you only get their voice mails) AND I MEAN CALL HIM FIRST THING IN THE MORNING.

I've learned, the ONLY way to get a response to YOUR issue, (they are bombarded with thousands every day -- so you have to make yours stand out) You have to be committed to be a big BOTHER, BOTHER, BOTHER. I can tell you aren't like that. When I started, I had never been like that. I could have saved my home. I know that NOW!

BUT, you CAN save your home, if you just for now commit to being a BOTHER, BIG ANNOYING BOTHER. The squeaky wheel gets attention. AND IF YOU DON'T GET THE ATTENTION YOU NEED CALL ME.

I've stayed up all night with people to motivate them, I've called with people, I've gathered groups together to picket, I've helped people people prepare documents to present themselves in Court Pro Se, sometimes I stand in Court with them. I'll walk through this with you because I understand it is hard. It is scary.

BUT YOU'VE HUNG ON SINCE APRIL.

I'm going to post this now, and I'm going to finish working on a Rhode Island case.

When you call Matthew Heil today, ask him if you even need to go to the Phoenix meeting -- maybe he can finalize everything for you over the phone. (He usually does.)

If you do have to go to the meeting, ask him to find out who you will be meeting with, their title, their true qualifications (will they really be able to confirm mods right there -- reinstatements better with past due amount added to the back end like they do for most with no additional fee added -- hey tough times and bail out funds. Wells Fargo has promised to use those funds to help people. It is no skin off their back. Have them combine your loans, 3%, 30 year conventional, reinstatement, missed payments tacked on to the back, with the next payment due in two months -- give you some breathing time.)

Do this, let me know his response ASAP.

I look forward to speaking with you soon!

GBU! (PRAY UNCEASINGLY!)

Kelly Hansen

The VERY BEST contact at Wells Fargo (fastest) is Matthew Heil in the Presidential Executive Communications Offices.

Matthew Heil: 515-324-2360
matthew.heil@wellsfargo.com
matt.heil@wellsfargo.com

Sharon Cecil
Manager - Executive Communications
Executive Communications Offices
Wells Fargo Home Mortgage
MAC X2302 - 02J
1 Home Campus
Des Moines, IA 5328-0001
515-324-2416 (Sharon Cecil's direct phone)
515-324-2417 (Sharon Cecil's direct Fax)
sharon.cecil@wellsfargo.com


Matthew Heil: 515-324-2360


DEPENDING ON WHAT YOU NEED THEM TO DO ON YOUR NEW LOAN, ABSOLUTELY
NO ADDITIONAL CHARGES SHOULD BE ADDED IN.
YOU ARE ASKING FOR STANDARD REINSTATEMENT LOAN/NOTHING SPECIAL.
THEY DO THIS EVERY DAY.
MATTHEW DOES THESE DAILY, USUALLY IN A MATTER OF 10 MINUTES. HE'S BEAUTIFUL!

STEPHANIE SANTI: ABSOLUTELY NO NO NO. NIGHTMARE FROM THE WORK HELLO.
DEBRA WALSH: NO.

RICK KELPHART: yes, good, just not as fast as Matt.
SHARON CECIL: yes, excellent.
MARY COFFIN: yes, excellent. VP
CARA K. HEIDEN CO-PRESIDENT
MIKE HEID: CO-PRESIDENT

Please call me if I can assist you, Arlene, in any other way. If you don't get a fast response, let me know. Sometimes a group of us have to start calling every 10 minutes, loading up the lines in Des Moines and in San Francisco, before we finally get them to respond. I know it's not nice, but they're not nice sometimes, and we have to do what we have to do to get taken care of.

So, Good Luck and God Bless You! KEEP ME POSTED, PLEASE!!! I encourage you to share your experience with me so I can share it with the readers of our blog. Everyone needs to share and help each other through this. Sometimes it's the only hope that keeps us going. So please, please let us know how you do. WE ARE ALL WITH YOU IN PRAYER, CONSTANTLY!!